DUTY STATION: Banja Luka
GRADE: 3
CONTRACT TYPE: National
PURPOSE AND SCOPE OF POSITION:
Receptionist will facilitate incoming and outgoing phone calls whilst performing duties on the main switchboard.
DUTIES AND RESPONSIBILITIES:
· Answer calls in a polite helpful manner and transfer calls to the correct departments;
· Make regular checks on the phone system and report and any faults immediately;
· Take messages on behalf of OHR employees who are not available at the time;
· Assist and co-operate with security personnel in case of emergency;
· Any and all other related duties required for the completion of their work.
PROFESSIONAL REQUIREMENTS / QUALIFICATIONS:
· Completed Secondary Education;
· Previous experience of professional receptionist work with the International Community is advantage;
· Good level of written and spoken English is essential;
· Confidentiality and flexibility;
· Ability to work in team as well as unsupervised;
· Ability to work in shifts;
· Ability to work with people from various cultural backgrounds.
Any personnel with the above qualifications should provide (in English) a CV with a one-page cover letter and references to the following: