DUTY STATION: Sarajevo
CONTRACT TYPE: National
GRADE: 6
PURPOSE AND SCOPE OF POSITION
Under the supervision of the Head of Logistics, the Travel Agent is responsible to provide a travel and accommodation service for OHR staff, for both business and private trips. Duties include, but are not necessarily limited to the following:
DUTIES AND RESPONSIBILITIES
· Consult with and advise staff on their business and private trips, either by e-mail, phone or in person
· Be proactive in offering as many options for travel as possible, including alternative itineraries to suit travellers
· Maintain close contacts with all airlines and travel agents operating in BiH, to ensure that the most up-to-date information and most cost effective deals are secured on behalf of staff, while maintaining appropriate levels of flexibility at the request of staff
· Where possible, use internet sales to secure competitive flight or hotel deals
· Ensure advertising literature is regularly updated and displayed within OHR offices
· Act as an information provider on accommodation, transport and places of interest, obtaining guides, brochures and maps where requested or possible
· Make reservations and confirmations for accommodation, transport and tours, within BiH and internationally
· Assist staff and others in preparing required OHR documentation and forms for travel. ( DTRs, travel itineraries, etc)
· Coordinate the issuing of tickets, organizing transport to collect tickets from airline companies or travel agencies
· Advise and assist the public with their visas, passports, insurance, vaccinations and other travel-related documents, in a proactive and customer-friendly manner
· Organise and book conferences at the request of supervisor
· Prepare itineraries that indicate points of interest, restaurants, overnight accommodations and availability of services during trip
· Provide a support service to OHR staff looking for private accommodation or other facilities in Sarajevo and elsewhere in BiH
· Perform general administration duties (monthly reports, manage/prepare/control monthly bills, statistics, etc)
· Assist Finance Division in all matters concerning travel costs
· Operate within OHR’s travel procedures for all business related travel.
PROFESSIONAL REQUIREMENTS/QUALIFICATIONS
· Excellent command of written and spoken English
· Extremely customer friendly approach, with a persistence to deliver excellent service consistently
· At least 3 years experience in the travel industry, including ticketing experience
· Excellent knowledge of tourism within the region, and a proactive approach to organising individual and group trips on behalf of customers
· Ability to work with national and international staff and suppliers
· Sound understanding of Internet sales, preferably with experience of internet travel purchasing
· Ability to maintain accurate and comprehensive records and use data within these to provide useful management reports
· Clean, valid driving licence.
Any person with the above qualifications should provide (in English) a CV with a one-page cover letter and references to the following:
Personnel DepartmentOffice of the High RepresentativeEmerika Bluma 1, 71000 SarajevoBosnia and HerzegovinaFax: +387 (0) 33 283 771 E-mail: application@ohr.int Reference number: 2005/037 must be quotedClosing date for applications: 03 March 2005 Only short-listed candidates will be contactedNo telephone inquiries please