22.02.2005 RESOURCES / LOGISTICS Ref. No. 2005/037

TRAVEL AGENT

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DUTY STATION:                 Sarajevo

CONTRACT TYPE:             National

GRADE:                                6

PURPOSE AND SCOPE OF POSITION

Under the supervision of the Head of Logistics, the Travel Agent is responsible to provide a travel and accommodation service for OHR staff, for both business and private trips.  Duties include, but are not necessarily limited to the following:

DUTIES AND RESPONSIBILITIES

·        Consult with and advise staff on their business and private trips, either by e-mail, phone or in person

·        Be proactive in offering as many options for travel as possible, including alternative itineraries to suit travellers

·        Maintain close contacts with all airlines and travel agents operating in BiH, to ensure that the most up-to-date information and most cost effective deals are secured on behalf of staff, while maintaining appropriate levels of flexibility at the request of staff

·        Where possible, use internet sales to secure competitive flight or hotel deals

·        Ensure advertising literature is regularly updated and displayed within OHR offices

·        Act as an information provider on accommodation, transport and places of interest, obtaining guides, brochures and maps where requested or possible

·        Make reservations and confirmations for accommodation, transport and tours, within BiH and internationally

·        Assist staff and others in preparing required OHR documentation and forms for travel. ( DTRs, travel itineraries, etc)

·        Coordinate the issuing of tickets, organizing transport to collect tickets from airline companies or travel agencies

·        Advise and assist the public with their visas, passports, insurance, vaccinations and other travel-related documents, in a proactive and customer-friendly manner

·        Organise and book conferences at the request of supervisor

·        Prepare itineraries that indicate points of interest, restaurants, overnight accommodations and availability of services during trip

·        Provide a support service to OHR staff looking for private accommodation or other facilities in Sarajevo and elsewhere in BiH

·        Perform general administration duties (monthly reports, manage/prepare/control monthly bills, statistics, etc)

·        Assist Finance Division in all matters concerning travel costs

·        Operate within OHR’s travel procedures for all business related travel.

 

PROFESSIONAL REQUIREMENTS/QUALIFICATIONS

·        Excellent command of written and spoken English

·        Extremely customer friendly approach, with a persistence to deliver excellent service consistently

·        At least 3 years experience in the travel industry, including ticketing experience

·        Excellent knowledge of tourism within the region, and a proactive approach to organising individual and group trips on behalf of customers

·        Ability to work with national and international staff and suppliers

·        Sound understanding of Internet sales, preferably with experience of internet travel purchasing

·        Ability to maintain accurate and comprehensive records and use data within these to provide useful management reports

·        Clean, valid driving licence.

Any person with the above qualifications should provide (in English) a CV with a one-page cover letter and references to the following:

Personnel Department
Office of the High Representative
Emerika Bluma 1, 71000 Sarajevo
Bosnia and Herzegovina
Fax: +387 (0) 33 283 771            E-mail: application@ohr.int
 
Reference number: 2005/037 must be quoted
Closing date for applications: 03 March 2005
 
Only short-listed candidates will be contacted
No telephone inquiries please