Regional IT Helpdesk Assistant

DUTY STATION:                            Brcko
GRADE:                                           6
CONTRACT TYPE:                        National (part-time)

PURPOSE AND SCOPE OF POSITION

The Regional IT Helpdesk Assistant will be responsible for the optimal functioning of the ICT infrastructure in the Regional Office. She/he will work under the direct supervision of the Head of ICT section and coordination of the Regional Administration Manager.

DUTIES AND RESPONSIBILITIES

• Maintain responsibility for all ICT equipment and software to ensure that the ICT functions of the regional office run efficiently and effectively.
• Provide high quality user support (IT helpdesk) to the regional office staff for hardware related issues and standard software.
• Undertake all software and hardware installation (e.g. building workstations from pre-configured images), maintenance and troubleshooting.
• Undertake basic local servers and network administration.
• Maintain fixed and mobile telephony and any other communications devices used by regional office staff.
• Assume all related administrative duties associated with requesting materials and services, replacement of broken or obsolete equipment in coordination with ICT HQ.
• Any and all other related duties required for the completion of their work as may be assigned to the incumbent of the position.

PROFESSIONAL REQUIREMENTS/QUALIFICATIONS

• University degree in Computer Science or equivalent working experience with passed certified trainings in relation to the requested professional working knowledge
• Microsoft certifications an advantage, but practical hands-on knowledge more important
•  Excellent working knowledge/experience of Microsoft operating systems Windows XP/7 and Microsoft Office 2003/2007 applications
• Good knowledge of Windows Server 2003/2008, Exchange Server 2003/2007 and CISCO infrastructure
• Good communication, interpersonal and organizational skills
•  Strong initiative and ability to work independently
•  Excellent knowledge of English language, both spoken and written
•  Ability to work long hours, in a team as well as unsupervised
• Ability to travel through BiH

Any person with the above qualifications should provide (in English) a CV with a one-page cover letter and references to the following:

No telephone inquiries please