DUTY STATION: Sarajevo
CONTRACT TYPE: National (Short–term contract until end of 2006)
PURPOSE AND SCOPE OF POSITION:
The selected candidate will support IT Helpdesk specialists as a point of contact for all IT related problems encountered by end-users. His/her duties will involve providing telephone advice and support, tracking and resolving IT and telecommunication problems, as well as reporting and documenting them. He/she will also administer task tracking database and update intranet web pages.
DUTIES AND RESPONSIBILITIES:
· Point of contact for IT related problems received via e-mail, phone or personally
· First aid helpdesk support, solving simple IT and communication problems, reporting to IT Helpdesk specialists
· Administer task tracking database, update data on OHR intranet and web applications (e.g. phone directories etc.)
· Handing over and moving IT equipment from/to user, replacing and writing off obsolete or broken IT equipment in coordination with Senior Helpdesk Engineer
· Any and all other related duties required for the completion of their work as may be assigned to the incumbent of the position.
PROFESSIONAL REQUIREMENTS / QUALIFICATIONS:
· University degree in computer science, or equivalent experience, in a relevant field
· Good knowledge of computer hardware maintenance and troubleshooting
· Good knowledge of Microsoft Windows software platforms and standard office applications (Word, Excel, Outlook, PowerPoint, Access, etc.)
· Good knowledge of LAN infrastructure
· Good communication, organizational and interpersonal skills
· Good written and spoken English
· Ability to work in a team as well as work unsupervised
· Ability to travel through BIH and work with people of different cultural backgrounds
Any person with the above qualifications should provide (in English) a CV with a one-page cover letter and references to the following:
Personnel DepartmentOffice of the High RepresentativeEmerika Bluma 1, 71000 SarajevoBosnia and Herzegovina Fax: +387 (0) 33 283 771 E-mail: application@ohr.int Reference number: 2006/066 must be quotedClosing date for applications: 4 August 2006 Only short-listed candidates will be contactedNo telephone inquiries please