07/25/2006 Resources Department, Sarajevo 2006/066

IT HELPDESK ASSISTANT

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DUTY STATION:                 Sarajevo

CONTRACT TYPE:            National (Short–term contract until end of 2006)

PURPOSE AND SCOPE OF POSITION:

The selected candidate will support IT Helpdesk specialists as a point of contact for all IT related problems encountered by end-users. His/her duties will involve providing telephone advice and support, tracking and resolving IT and telecommunication problems, as well as reporting and documenting them. He/she will also administer task tracking database and update intranet web pages.

DUTIES AND RESPONSIBILITIES:

·        Point of contact for IT related problems received via e-mail, phone or personally

·        First aid helpdesk support, solving simple IT and communication problems, reporting to IT Helpdesk specialists

·        Administer task tracking database, update data on OHR intranet and web applications (e.g. phone directories etc.)

·        Handing over and moving IT equipment from/to user, replacing and writing off obsolete or broken IT equipment in coordination with Senior Helpdesk Engineer

·        Any and all other related duties required for the completion of their work as may be assigned to the incumbent of the position.

PROFESSIONAL REQUIREMENTS / QUALIFICATIONS:          

·        University degree in computer science, or equivalent experience, in a relevant field

·        Good knowledge of computer hardware maintenance and troubleshooting

·        Good knowledge of Microsoft Windows software platforms and standard office applications (Word, Excel, Outlook, PowerPoint, Access, etc.)

·        Good knowledge of LAN infrastructure

·        Good communication, organizational and interpersonal skills

·        Good written and spoken English

·        Ability to work in a team as well as work unsupervised

·        Ability to travel through BIH and work with people of different cultural backgrounds

Any person with the above qualifications should provide (in English) a CV with a one-page cover letter and references to the following:

Personnel Department
Office of the High Representative
Emerika Bluma 1, 71000 Sarajevo
Bosnia and Herzegovina
Fax: +387 (0) 33 283 771
E-mail: application@ohr.int
 
Reference number: 2006/066 must be quoted
Closing date for applications: 4 August 2006
 
Only short-listed candidates will be contacted

No telephone inquiries please