06.11.2014 Sarajevo

IT ASSISTANT (RESOURCES DEPARTMENT/IT SECTION)

Duty Station: Sarajevo
Contract Type: Intern

PURPOSE AND SCOPE OF POSITION

IT Assistant will take part of IT Helpdesk under the coordination of IT Helpdesk specialist and will provide support to end-users. His/her duties will involve providing telephone advice and support, tracking and resolving IT problems, as well as reporting and documenting them.

DUTIES AND RESPONSIBILITIES

  • Point of contact for IT related problems received via e-mail, phone or personally;
  • First aid helpdesk support, solving hardware, software and communication problems, reporting to IT Helpdesk specialists;
  • End user support for standard and specialized software applications;
  • Cabling, testing and labeling of data and voice connections;
  • Comply with administrative processes related to the job;
  • Any and all other related duties required for the completion of their work as may be assigned to the incumbent of the position.

PROFESSIONAL REQUIREMENTS/QUALIFICATIONS

  • University degree in computer science;
  • Good knowledge of computer hardware maintenance and troubleshooting;
  • Good knowledge of Microsoft Windows software platforms and standard office applications (Word, Excel, Outlook, PowerPoint, Access, etc.);
  • Good knowledge of LAN infrastructure;
  • Good communication, organizational and interpersonal skills;
  • Good written and spoken English;
  • Ability to work in a team as well as work unsupervised.

Any person with the above qualifications should provide (in English) a CV with a one-page cover letter and references to the following:

Human Resources
Office of the High Representative
Emerika Bluma 1, 71000 Sarajevo
Bosnia and Herzegovina
Fax: +387 (0) 33 283 771
E-mail: application@ohr.int

Reference number: 2014-034/III
Closing date for applications: 27 November 2014

Only short-listed candidates will be contacted
No telephone inquiries please